Hospitality Training Manager

About the job

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description:

The Training Manager is responsible for build organisational capability by ensuring that organisational learning and development activities support current and future business needs.Consult with Managers to determine training needs and schedule arrangements, training policies and procedures. Research, select and organize training courses; procure text books, manuals and other training materials and equipment .Develop a means of measuring the effectiveness of divisional training programs through testing, etc. Develop, writes and coordinate training manuals working with specialists for specific details

Minimum Requirements:

• Matric
• Appropriate degree with minimum of three (3) years of management training experience
• Experience in hospitality industry preferred
• Computer literacy (Excel, Outlook and MS Office)
• Hospitality Qualification or Similar
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills
   

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.